Your Privacy Is Our Responsibility

1 Introduction & Scope

77z7 is a secure and reliable online casino and betting platform, operated specifically for users in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This privacy policy describes what types of information we collect, how we use it, who we share it with, and how you can control your information.

This policy applies to all services provided through the 77z7 website, mobile version, and applications. By using our platform — whether to open an account, log in, play games, or carry out any transaction — you are giving your consent to the collection and use of information as described in this policy.

We may update this policy from time to time. For any significant changes, we will notify you by email or through the platform. If you continue using the platform after changes are made, you will be considered to have accepted the updated policy.

2 What Information We Collect

77z7 collects the following categories of information in order to provide its services:

2.1 Registration and Identity Information

When you create an account on our platform, we collect:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Residential address
• National ID card or passport details (when identity verification is required)

2.2 Financial Transaction Information

For deposit and withdrawal processing, we collect:

• bKash, Nagad, or Rocket account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

2.3 Gaming Activity Information

• Details and duration of games played
• Bet amounts and outcomes
• Bonus usage and wagering activity
• Session logs and login history

2.4 Technical and Device Information

• IP address and geographic location
• Browser type, version, and operating system
• Device identifier (device ID)
• Cookies and session data
• Which pages were viewed on our platform and for how long

2.5 Information from Communications

• Live chat and email messages (sent to [email protected])
• Details of complaints and requests

3 Purpose of Using Information

77z7 uses your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Managing gaming activity
• Distributing bonuses and rewards

3.2 Security and Fraud Prevention

• Verifying identity and confirming age (21+ verification)
• Detecting and preventing illegal activity and fraud
• Ensuring account security
• Taking action against the opening of multiple accounts

3.3 Customer Support

• Providing support via 24/7 live chat and email
• Resolving complaints and issues

3.4 Ensuring Responsible Gaming

• Identifying excessive gaming behavior
• Providing self-exclusion and limit-setting features

3.5 Compliance with Legal Obligations

• Complying with applicable laws and regulations
• Responding to lawful requests from law enforcement authorities
• Meeting regulatory requirements related to financial crimes

4 Information Sharing and Disclosure

77z7 does not sell your personal information to third parties. However, we may share information in the following circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), game operations, and technical support. These partners operate under strict confidentiality agreements and may use the information only to provide the specified services.

4.2 Legal Requirements

In the case of a court order, government investigation, or lawful request from a law enforcement authority, we may be legally obligated to disclose relevant information.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new operating authority. In such cases, the terms of this privacy policy will remain in effect.

5 Data Protection and Security

77z7 uses industry-leading security measures to protect your information:

5.1 Technical Protection

• SSL/TLS encryption is used for all data transmission
• Sensitive information is stored using industry-standard encryption methods
• Firewalls and intrusion detection systems are active
• Regular security testing and vulnerability assessments are conducted

5.2 Administrative Protection

• Only authorized staff can access your information
• All staff receive privacy training
• Data access logs are recorded and monitored

5.3 Password and Account Security

You also have a responsibility for the security of your account. Use a strong password, do not share your login details with others, and always log out after using an unfamiliar device. If you notice any suspicious activity, contact our support team immediately.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 77z7 platform. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings — you can disable these.
• Analytics Cookies: Used to monitor and improve platform performance — you can disable these.

6.2 Cookie Controls

You can disable cookies through your browser settings, but doing so may limit some platform functionality. Essential cookies cannot be disabled as they are necessary for the service to operate.

7 Data Retention Period

77z7 does not retain your information longer than necessary. As a general policy:

• Information for active accounts is retained for the entire period the account remains active.
• After an account is closed or deactivated, financial transaction information may be retained for the period required by applicable law.
• Information related to fraud investigations or legal disputes will be retained until the dispute is resolved.
• After marketing consent is withdrawn, information collected for that purpose will be deleted in a timely manner.

8 Your Rights and Controls

As a user of the 77z7 platform, you have the following rights regarding your own information:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with details of that information.

8.2 Right to Correction

If any of your information is incorrect, you can contact us to have it corrected. Some information you can update yourself through your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, immediate deletion may not be possible in cases involving legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object at any time to marketing communications. After receiving such a request, we will stop sending you marketing-related communications.

8.5 Right to Data Portability

You may receive a copy of the information we hold about you in a structured, commonly used format.

9 Protection of Children and Minors

77z7 is firmly committed to protecting minors. Our platform is for users aged 21 and above only.

• Age is verified at the time of registration.
• We do not knowingly collect personal information from any minor.
• If we become aware that a user is a minor, we will immediately close their account and delete the collected information.
• If you believe a minor is using our platform, please inform us immediately.

10 Policy Changes and Updates

77z7 reserves the right to update this privacy policy as needed. For any significant changes:

• A "Last Updated" date will be displayed at the top of the policy.
• A notification will be sent to the registered email address for important changes.
• A notice may be displayed on the platform.

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. If you do not agree with the new policy, you always have the option to close your account.

11 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

• Email: [email protected]
• Live Chat: Directly from any page on the site

After receiving your complaint, we will investigate as quickly as possible and let you know. We believe that through transparent and responsible data management, it is possible to build a long-term trusted relationship with you.